Terms and Conditions

These conditions of use explain the main rules that apply when you access and use Fullstar’s website, create a player account, deposit funds, play games, and participate in promotions or other services offered through the platform.

By visiting the site, registering an account, or using any part of the services, you agree to follow these platform rules. They are written to set clear expectations, protect players, and help Fullstar operate the casino in a consistent and responsible way.

If you do not agree with these service terms, please do not create an account or continue using the website.

Who Can Use Fullstar (Age, Location, and Legal Use)

Fullstar is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher)
• Be legally allowed to gamble online where you are physically located when you access the services

Online gambling laws vary. It is your responsibility to make sure that using the site is lawful in your location. Fullstar may restrict or block access in certain countries, regions, or jurisdictions, and may change those restrictions as needed.

Creating an Account the Right Way

When you register with Fullstar, you agree to provide accurate, current information and to keep it updated. This includes basic personal details and contact information needed to run the account, process payments, and provide support.

Key account expectations:

• Your account must be opened in your own legal name
• You should only create and use the number of accounts permitted by Fullstar
• You may be asked to confirm details at registration or later (for example, before a withdrawal)

If information appears incomplete, inconsistent, or misleading, Fullstar may limit certain account features until the details are corrected.

Identity Checks (KYC) and Account Verification

To protect players and meet legal and operational requirements, Fullstar may request verification at any time. This can include checks related to your identity, age, address, and payment method ownership.

Verification may involve requesting documents or information such as:

• Proof of identity (for example, a government-issued ID)
• Proof of address (for example, a recent utility bill or similar document)
• Proof that you own or are authorized to use a payment method

If verification is required, some actions (such as withdrawals, bonus crediting, or account changes) may be paused until the review is complete.

Keeping Your Account Secure and Personal

Your Fullstar account is personal. You are responsible for all activity that occurs through your login, whether authorized by you or not.

You agree to:

• Keep your username, password, and access details confidential
• Not share your account with anyone, including friends or family
• Not sell, transfer, or allow another person to use your account
• Notify support if you believe your account has been accessed without permission

Fullstar may take reasonable steps to protect account security, but you should also use strong passwords and protect access to your device and email.

Deposits, Withdrawals, and Account Balances

Fullstar supports payment methods that may include Bank Transfer, MasterCard, and Visa. Availability can depend on your location, your bank or provider, and internal risk controls. Processing times and limits can vary and may change.

General payment expectations:

• Deposits must be made from a payment method you own or are authorized to use
• Withdrawals may be reviewed before approval, especially for security and verification
• Fullstar may apply reasonable checks to prevent fraud, chargeback misuse, or unauthorized transactions

Your displayed balance reflects funds available for gameplay and withdrawal, subject to any pending verification, open bets, bonus conditions, or transaction reviews.

Bonus Rules That Matter (Promotions, Free Play, and Eligibility)

Promotions, bonuses, and free spins (where offered) are often governed by additional bonus terms attached to each offer. Those specific promotion rules apply alongside these site terms.

Depending on the promotion, conditions may include:

• Eligibility requirements (new players only, selected users, or region limits)
• Wagering requirements (where applicable)
• Time limits and expiry times
• Game restrictions (some offers may apply only to specific products)
• Limits on conversion or withdrawal of bonus-derived funds (where applicable)

Fullstar may run promotions that require manual opt-in or direct confirmation through support channels. For example, some free play offers may require you to message support with your username, and certain offers may have minimum account balance or deposit requirements. Always read the offer details before opting in, because promotion availability and rules can change.

If Fullstar reasonably believes a promotion has been misused, the bonus and any related benefit may be removed or adjusted.

Game Access, Software, and Service Availability

Fullstar uses third-party software providers, including Pragmatic Play. The platform aims to provide a stable experience, but game availability and site access can depend on factors such as your device, internet connection, location, maintenance windows, software updates, and technical issues outside of Fullstar’s control.

Fullstar may, at any time:

• Add, remove, suspend, or limit games, features, or promotions
• Adjust stakes, game libraries, or availability by jurisdiction
• Perform maintenance that temporarily affects access

Access to the site is not promised to be uninterrupted or error-free.

Fair Play Standards and Prohibited Conduct

Fullstar is built for fair entertainment. Using the platform means you agree not to misuse it or attempt to gain an unfair advantage.

Prohibited behavior includes, but is not limited to:

• Fraud, deception, or using false personal information
• Collusion or coordinated play intended to manipulate outcomes
• Chargeback abuse or attempting to reverse legitimate deposits
• Bonus abuse, including exploiting loopholes or creating multiple accounts to claim offers
• Using bots, scripts, automated betting tools, or any unauthorized software
• Attempting to interfere with game outcomes, systems, or the website’s normal operation
• Allowing someone else to access or use your account

If you are unsure whether a tool, method, or behavior is allowed, it is safer to ask support before using it.

When Fullstar May Limit Services, Suspend Activity, or Close an Account

Fullstar may take reasonable action to protect players, the platform, and the integrity of games. Depending on the situation, this can include refusing a transaction, limiting features, pausing withdrawals for review, suspending promotions, or closing an account.

These actions may occur when, for example:

• Verification is incomplete or cannot be confirmed
• There are reasonable concerns about fraud, account misuse, or prohibited conduct
• A payment is disputed, reversed, or linked to unauthorized activity
• A promotion is believed to have been claimed or used outside its intended rules
• The platform is required to act due to legal or regulatory obligations

Where appropriate, Fullstar will aim to handle reviews fairly and within a reasonable timeframe, based on the information available.

Handling Errors, Incorrect Displays, and Technical Problems

From time to time, mistakes can occur. This may include game malfunctions, interrupted sessions, incorrect bonus crediting, display errors, inaccurate balances, or pricing and settlement issues.

If an obvious error occurs, Fullstar may correct it and adjust the account impact in a fair and reasonable way. This can include:

• Correcting balances that were affected by a technical issue
• Voiding bets or game outcomes that were clearly caused by a malfunction
• Removing incorrectly credited bonuses or promotional value

If you believe an error has affected your account, contact support as soon as possible with relevant details.

Responsible Gaming and Player Safeguards

Gambling should be treated as entertainment, not as a way to earn money. Fullstar supports responsible play and encourages you to set limits that match your comfort level.

Responsible gaming tools or restrictions may be available, such as deposit limits, time-outs, or self-exclusion options, depending on your location and the services offered. If gambling stops feeling enjoyable, seek help and consider using the available safeguards.

Ownership of Site Content and Brand Materials

The website, its design, logos, text, graphics, and software elements are owned by Fullstar or used under license. You may use the site for personal, non-commercial entertainment purposes only.

You may not copy, reproduce, republish, distribute, or commercially exploit any part of the site or content without written permission, except where the law allows limited personal use.

Third-Party Providers and External Services

Some parts of the Fullstar experience rely on third parties, such as game studios, payment processors, identity verification services, and hosting providers. These services may have their own operational limits, availability issues, or planned maintenance.

Fullstar is not responsible for outages or delays caused by external providers, but will take reasonable steps to restore service and support affected players where possible.

Liability Limits in Plain Language

Fullstar aims to provide a safe, reliable service, but cannot accept responsibility for losses or damages that result from circumstances outside its reasonable control or from misuse of the platform.

This may include, for example:

• Internet issues, device problems, or unsupported browsers
• Service interruptions, maintenance, or third-party failures
• Player mistakes, such as entering incorrect details or sharing login information
• Events that prevent normal operations (such as power outages or other force majeure events)

Nothing in these service terms limits any rights you may have that cannot be excluded under applicable law.

Services Provided “As Available” (No Guaranteed Uptime)

The website, games, and related services are provided on an “as is” and “as available” basis. Fullstar cannot guarantee continuous access, constant game availability, or error-free performance at all times.

Updates to These Conditions of Use

Fullstar may update these terms from time to time to reflect changes in services, security practices, operational needs, or legal requirements.

The most recent version published on the website applies from the date it is posted, unless a different effective date is stated. Continuing to use the platform after updates means you accept the revised terms, so it’s a good idea to review them periodically.

Other Policies You Should Review

These platform rules work together with other relevant policy pages posted on the site. Depending on what you use, this may include the Privacy Policy, cookie information, responsible gaming information, bonus-specific rules, and AML/KYC-related guidance (where applicable).

How to Contact Fullstar

If you have questions about these service terms, your account, payments, or promotions, you can contact Fullstar support through the available help options, including FAQ, live chat, or email.

Support email: support@fullstarteam.com

Using Fullstar means following clear player responsibilities designed to keep the platform fair, secure, and enjoyable. These conditions exist to explain what you can expect from the service - and what the service expects from everyone who uses it. Continued access and play indicate acceptance of the current terms posted on the website.